June 27, 2024 – Comtech announced the launch of SmartAssist™, an artificial intelligence (“AI”)-backed solution developed to answer low-priority non-emergency calls without engaging a telecommunicator. SmartAssist is designed to help Emergency Communications Centers (“ECCs”) and Public Safety Answering Points (“PSAPs”) manage call and Internet of Things device volumes by using AI chatbots to answer and triage non-emergency calls. The first of many applications in SmartAssist relies on AI bots programmed using conversational design to understand the natural language of the caller and resolve the caller’s request without the need for human intervention for non-emergency calls. Read more